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No order number

Kayleighj0nes
Investigator
Investigator

Hi,

I ordered an upgrade for a IPhone 16Plus in Pink 128GB on Friday 17th October. I have received an email regarding a confirmation but i have only been given a xko reference number. This is meaning that I cannot track the status of my order on whether it has actually been successfully ordered and sorted. I understand that we get another code from DPD for delivery but I am just wondering if anyone can look at the stock of this device and possibly help me get onto finding a way to request a code to actually track the progress (as i feel very out of the loop and very insecure on if my order is actually being processed).

14 REPLIES 14
Chris_S
EE Community Support Team

Thanks for letting me know @Danc247 

I've checked our stock levels, and I can see that if you ordered the phone yesterday, there will be around a 14 day wait for the delivery.

Chris S

Ok thanks but I still haven’t had an email to say that’s this is confirmed and stuff

Chris_S
EE Community Support Team

Could you check your email's spam folder to see if a confirmation email has gone into there, please @Danc247 ?

Chris S

 Nothing in there I have the email the xko number 

Katie_B
EE Community Support Team

Hi @Danc247

If you wish for us to look into your confirmation email please give our customer care team a call who will be able to help further. 

Katie 🙂