No order details and no way to check.

[StaceyLouise27]

I have tried the tracking but get "Sorry, we can't show your order details right now."

I have also tried calling customer service but because I am a new pay monthly customer, I do not have a phone number yet so can't get any further than that.

I ordered a Google Pixel 6 128gb Stormy Black

[Christopher_G]

Hi @StaceyLouise27

Welcome to the community.

As far as I can see, that model is in stock and usually dispatched within one day. When did you order?

Chris

[StaceyLouise27]

Hi @Christopher_G 

I ordered on the 7th and the person on the phone said that I should recieve it next day, which was yesterday, but I did not. I haven't had any more information or updates on it either.

Thanks!

[Christopher_G · Accepted solution]

It may be worth calling our Mobile Care team to check the order, @StaceyLouise27.

If you call on 0800 956 6000, it shouldn't ask you for a mobile number.

Chris

[Wratten87]

Hi 

I’m having same trouble as that lady so called the number you put and it asks for a number which I don’t have as I’m not an ee customer currently there’s no one to talk to 

kind regards

[Katie_B]

Hello @Wratten87. 

Please give us a call on 0800 956 6000. 

Katie 🙂

[Wratten87]

I did call that number but it just asks me for a phone number I don’t have one
Mel

Sent from my iPhone

[Katie_B]

Hi @StaceyLouise27. 

Thanks for getting back to me. 

I have sent you a private message for more details. 

Katie