Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No order confirmation

SamHib1990
Visitor

‎14-01-2026 10:26 AM

I ordered a new pay monthly phone and can see the upfront cost has been paid but I have not received any email confirmation and no order number. How can I see if my order has been successfully placed?

0 Helpful
1 REPLY 1
Debbie_G
EE Community Support Team

‎14-01-2026 12:30 PM

Hi @SamHib1990.

Welcome to the community.

I know you'll be keen to get an update on your order.

Please check your Junk/Spam folder for any emails from EE, these can sometimes drop in there.

If you haven't received any confirmation, I'd recommend reaching out to our Customer Service team where a guide can check that your order went through correctly and help further.

Debbie

Related Content