No email or tracking info for ps5

[Glitchwitch]

Hello, I asked an advisor to add a ps5 to my monthly bill and the conversation went well and ended with them saying wait 24-48 hours to receve an email with my tracking info, and i also receved a text saying thanks for buying your teck, you will pay £35 for 11 months etc. But its been over 48 hours now and still nothing, so I'm a little worried. I also emailed channel.returns@ee.co.uk but I haven't heard back yet, so I thought I'd try this. Thanks.

[Chris_B]

@Glitchwitch Your not returning an item so that email you sent will probably not get a response.   You don’t always get a tracking number with add to plan items. I’ve never had one yet with a four items that I’ve purchased. 

[Glitchwitch]

Yeah I thought it was weird that I was told to contact Channel returns. How long did it take for them to arrive on average?

[Leanne_T]

Hi @Glitchwitch 

Thanks for coming here.

Which PS5 bundle did you order? 

Is the PS5 showing in your EE app? 

Leanne. 

[Glitchwitch]

Hi I got the ps5 disc edition and yeah I can see that I've got a new add on, on the app.

[Leanne_T]

Thanks @Glitchwitch 

Once dispatched DPD will be in touch with tracking details for the delivery 🙂

Leanne.

[Glitchwitch]

Ok I will keep an eye out for that thank you

[Leanne_T]

No problem @Glitchwitch 

Leanne 🙂