No email confirmation for Add to Plan

[aqibhussain]

I placed an order tonight as an Add to Plan. It was a Black Dualsense Edge.

After I entered my debit card details, the website went back to the basket screen with no items in there.

I did not received an email confirmation, even in my spam folder. The upfront amount however is now pending in bank account.

I cannot see the order in my order history either.

Is this normal? Has the order been placed successfully?

[Rach_H · Accepted solution]

Hi @aqibhussain,

Welcome to the Community!

I'm sorry to hear that yu've not heard back about this. I'd recommend reaching out to our team and they will be able to confirm if your order has been processed.

Rach