No Confirmation, Not Showing in "My Orders"

[Lennon5]

Hi all,

I recently ordered the new iPhone 16 Pro Max on a Pay Monthly plan with data through the EE website. The upfront cost has been taken from my bank account, but I haven’t received an order confirmation email, and the order isn’t showing under "My Orders" on the site.

The mobile number from my previous contract was linked to my profile, but that number is no longer in use as the SIM has expired. I'm wondering if EE might have tried to contact me via that number and I missed it?

At this point, I have no confirmation, no order number, and no idea if the order has actually gone through. Has anyone experienced this before or know what I should do next?

Thanks in advance for any help!

[Megan822]

This has just happened to me can you tell me if you got your phone or your money back 

[Megan822]

This has just happened to me 

[Megan822]

Do you have any updates this has just happened to me 

[Linzi_H]

Hi @Megan822 

Welcome to the community.

I'm sorry to hear that there's some confusion with your order right now. 
If you've placed the order online but received no email confirmation within 24 hours, I'd suggest getting in touch with our team directly so they can check what stage things are at. They'll be able to locate your order and any payments made. 

Linzi