New to EE. I would like to know what is happening with my arrangements to join E

[Schockwave]

Hello @SandraPWBC ,

Welcome to the community,

Have you ordered a phone or SIM card or both? Moved from another network?

If you have, then you will receive device via DPD, you will receive notification the day before delivery and another one on the day of delivery with a one hour window.

Sim cards are sent out via second class post.

Account issues need to be discussed with customer service as there is no account access here and we have no idea who you are. Hope this helps, anything else we can help you with,  please continue in this thread.

[SandraPWBC · Accepted solution]

I tried to join EE for broadband et cetera in July, unfortunately the order failed, I was not informed. However, when I phoned today to check what was happening, as I had not received an install date, I received all the help I needed. I now have a date when my broadband et cetera will be operational with EE. Absolutely delighted with the service I received from EE staff.

Best wishes.

Sandra

[Schockwave]

@SandraPWBC , thank you for letting me know, glad it has all been sorted and that you now have a date when you will be up and running. Glad you received good service from EE staff, nice to receive such good news.