New contract

[Cj02]

Hello, I just ordered a new phone and sim, just spent £30 upfront and it’s come out my bank… however while I was on the page it just went white and now I can’t copy and paste it as it’ll go to the EE Home Screen. I haven’t received no emails or anything about this. Can anyone help please? I’m not sure if it’s been confirmed or if their holding my money,

on the link it has this  /checkout/orderConfirmation/

and a bunch of letters and numbers, I’m very worried may someone help please. 

[James_B]

Hi @Cj02,

Welcome to the EE Community. 🙂

Have you received an email confirmation yet?

Is the payment showing as pending or completed in your banking app?

James

[Woodyy212]

Cancel your order because EE will increase your charged in April. Wait until then, at least you'll get a year at the advertised price before they rip you off.