Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New contract

kevlawatkins
Explorer

‎04-11-2022 06:00 PM

Hi, I agreed new contract and included in my bundle was samsung buds and £300 payment card. Have they been sent and if not when should I be receiving them

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎04-11-2022 07:00 PM

You don't get both. It was a mistake in the advert. The latter replaced the former.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team

‎05-11-2022 06:56 AM

Hi @kevlawatkins

Thanks for coming here. 

What date did you place the order? 

Leanne.

0 Helpful
kevlawatkins
Explorer
In response to Leanne_T

‎05-11-2022 06:58 AM

31st October around 9am. If u listen to the call I was promised both
0 Helpful
Leanne_T
EE Community Support Team
In response to kevlawatkins

‎05-11-2022 07:03 AM - edited ‎05-11-2022 07:03 AM

Hi @kevlawatkins 

We have had confirmation that you will be eligible for both offers if you ordered between 28-31 October, when the offer ended for the Buds. You can claim the Samsung Buds here - Home - Samsung Promotions. 

For the digital prepaid card, you'll receive a text message from us with a link to claim it after 15 days

Leanne.

0 Helpful