I made a new order online yesterday and had to speak to an agent via chat. The agent ordered my sim-only plan but instead of ordering an e-sim he ordered a physical sim. I called customer services but they advised there was nothing I could do and to either wait for the sim card to arrive or go into a store.
Before spending my time going to the store and maybe wasting my time has anyone else had to do this and been sucessful?
Thanks in advance.
CJ
