My upgrade

Ucluelet2018 · ‎05-03-2026

Hi. I have upgraded to a new sim only contract, however i still appear to be on my old contract. It has been more than 48 hours.

Debbie_G · ‎06-03-2026

Hi @Ucluelet2018.

Thanks for coming to the community.

If your EE account is still showing your old contract after 48 hours, I’d recommend giving our customer support team a call.

They’ll be able to confirm the date your new plan starts and make sure everything is set up correctly.

Debbie

View solution in original post

XRaySpeX · ‎05-03-2026

What makes you think you're on the old contract? The behaviour of your phone & SIM doesn't change on an upgrade. Only your plan allowances may.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ucluelet2018 · ‎05-03-2026

Because my account still shows my old contract

Debbie_G · ‎06-03-2026

Hi @Ucluelet2018.

Thanks for coming to the community.

If your EE account is still showing your old contract after 48 hours, I’d recommend giving our customer support team a call.

They’ll be able to confirm the date your new plan starts and make sure everything is set up correctly.

Debbie

Ucluelet2018 · ‎06-03-2026

Thank you Debbie. That’s what I’ve decided to do. I have the confirmation email but I can’t even track the order which is odd. I’ll give customer services a call. Thanks again.