Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My order tracking has vanished!!!!

Ditdotuk
Investigator
Investigator

‎22-10-2026 11:55 AM

What is going on? My order has vanished from tracking xko, and 00 number not working 

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎22-10-2026 11:59 AM

Hi @Ditdotuk 

If order tracking is not working then you will need to call EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Ditdotuk
Investigator
Investigator
In response to Northerner

‎22-10-2026 12:04 PM

It was working until about 20 mins ago though 

0 Helpful
Northerner
EE Community Star
EE Community Star

‎22-10-2026 12:25 PM

Hi @Ditdotuk 

Try again later then but why are you checking at 20 min intervals? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Ditdotuk
Investigator
Investigator
In response to Northerner

‎22-10-2026 01:21 PM

Call it a gut feeling that something wasn’t right.  I called them and ended up speaking with the executive team.  Turns out that while my order was processed at 1;08 online it wasn’t picked up by the back office until gone 16:30.  I said that I’d seen other people order after me (Apple - iPhone Duo ESIM 512GB Night Sky) and had confirmation) weird as tracking was showing.  Now told order is still open and and at least 28 days 

0 Helpful