My order of iPhone 16e

[Bananaluck1]

I am asking where my iPhone 16e in green is?? I placed this order over 10days ago.Aron from Doncaster agreed my Oder but failed to give me a call bk with the order tackling details.. like  promised. I have rang up several times now and let several messages for you to get back to me but still hasn’t. You are trying to take the 1st bill off me already but I don’t have the device yet so why am I paying. I just want this solved as trading standard is aware of how EE broke the law by doing 3 nearly 4 credit checks again me un authoritied . This is a very poor quality of care. I  just want my iPhone otherwise I’m leaving EE and will be taking this matter further. 
many thanks 

[Christopher_G]

Hi @Bananaluck1 

Welcome to the community.

I'm sorry to hear that you haven't heard anything about your order. We don't have access to your account here in the forums to check your order.

Since you've spoken with our customer support team a few times without finding a solution, I recommend filling in our online complaints form. A dedicated team will look into this further and call you directly to discuss it.

I hope you manage to get sorted. Please come back and let us know what happens.

Chris