Money

Manjot9 · ‎25-12-2025

I had ordered phone like 4 days ago and canceled the order but still didn’t receive my money yet

Schockwave · ‎25-12-2025

Welcome to the community,

Your payment would have been pending and it can take up to 10 working days for it to be released back into your account, as there is Christmas holidays as well as the weekend, so do not expect it to be released that early, it could also be less that 10 days if you are lucky.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

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Schockwave · ‎25-12-2025

Hello @Manjot9 ,

Welcome to the community,

Your payment would have been pending and it can take up to 10 working days for it to be released back into your account, as there is Christmas holidays as well as the weekend, so do not expect it to be released that early, it could also be less that 10 days if you are lucky.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Northerner · ‎26-12-2025

Hi @Manjot9

Banks are closed for the bank holiday. You'll see any transactions on Monday.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.