Hello @Dean163 ,
Welcome to the community,
The payment should be pending until your order is dispatched, but have you checked your spam/junk folder to see if anything is there?
You will receive notification from DPD once the device has been dispatched, up to the evening before dispatched and another one on the day with a one hour window and a PIN number you give to the driver in order to receive your order.
I would advise you, if you have not already done so to download the DPD app with the same information that EE have.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
