Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Missing phone upgrade

Badgerhair
Visitor

‎12-04-2025 03:26 PM

Hi,

I ordered an upgrade and paid for it on March 31st. Since then no phone, no emails and no way to contact you as I am abroad. Please can you respond asap so I can figure out what went wrong. Thanks. I've been an EE customer for over 10 years.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎12-04-2025 04:50 PM

@Badgerhair   if you need to speak with customer support you need to call them. This is a public forum and there is no account access from here and we don’t know who you are..

   congrats on being a customer for 10 years not sure what that’s meant to mean, 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Schockwave
EE Community Star
EE Community Star

‎12-04-2025 07:38 PM

@Badgerhair , you are abroad and have ordered an upgrade, how do you expect that to work whilst you are out of the country?

Any account problems, you will have to speak to customer service, as this is a public forum with no account access and we have no idea who you are, so no one will from customer support will respond asap here in the forums.

Well, I have been with EE, previously Orange for almost 30 years!!!

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.