Solved: Re: Misleading New Year Switch 2 Deal - The EE Community

I ordered the Switch 2 New Year's Deal, which showed in the image 24 months of Switch Online. Recieved it today and there's only 12 months inside the box. Looked back at the order, and it does say 12 months in the description. Maybe don't put 24 months on the image? Feel very mislead... Clearly showing 24 months...

1 SOLUTION

Accepted Solutions

Hi @FerretSensei

Make a complaint https://ee.co.uk/help/contact-ee/complaint

If you're within 14 days you can return it.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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1 REPLY 1

Hi @FerretSensei

Make a complaint https://ee.co.uk/help/contact-ee/complaint

If you're within 14 days you can return it.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.