Phone delivery

[Alois1]

Hi I’m a bit confused , earlier today I checked the progress of my ordered iphone17 pro max and i logged in and it was showing order confirmed and awaiting delivery i tried to check again now i get even log in to track it wont let me . Is the iphone17 pro max silver in Stoke 

[Alois1]

Why I can’t trace my order

[Northerner]

Hi @Alois1 

If you cannot use EE order tracking then you'll need to speak to EE CS on 150.

Download the DPD app as well.

Thanks 

[Chris_B]

@Alois1  Have you received a tracking number ?  When did you order it ?  What colour and storage size did you order ? 

[Northerner · Accepted solution]

Hi @Alois1 

If tracking is not working then you'll need to speak to EE CS on 150 or try again later. 

Download the DPD app as well because you will need a pin code for the delivery driver.

Thanks 

[Alois1]

Can anyone help I ordered iPhone pro max silver on the 1/1/26 I haven’t received it yet can’t track it online is any information please

[Ali_A]

HI @Alois1 

If you let me know which memory size you ordered, I can check the expected shipping timescales for you. 

Ali 

[Alois1]

It’s iPhone pro max 17 silver 256gb

Sent from Outlook for iOS<>

[Linzi_H]

Hi @Alois1 

At the time of your order, the iPhone 17 Pro Max 256GB Silver is expected dispatch within 21 days. 

As @Northerner has mentioned above, please download the DPD app, and once your order is ready, DPD will set a delivery date and timeslot. 

I hope this helps,
Linzi