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Iphone 16 pro tracking issue

Striaxwierdo
Investigator
Investigator

The tracking doesn’t show any information just got a mail of the reference number unable to get any more information just shows: 

Sorry, we can't show your order details right now. 

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE Community.

For more info on ordering, or if your order hasn't arrived, visit our Help section

 

ANY ON HAVE THE SAME ISSUE

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Striaxwierdo  you will get a tracking number once a device has been allocated to you of the model spec that you’ve ordered and you’re next in line for that product of that specification. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Striaxwierdo  you will get a tracking number once a device has been allocated to you of the model spec that you’ve ordered and you’re next in line for that product of that specification. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Can i know when will be my device will be out for delivery 

@Striaxwierdo  Only once that model spec you’ve ordered can be allocated to you and until then you’ll have to wait for a notification stating it’s on its way.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.