Iphone 14 pro max still waiting

[KayleighW09]

Ordered the new iPhone 14 Pro max in spaceblack 128gb on 29th of October and was told delivery will be within 28 days still haven't had a email off dpd and the only updates im getting on the ee tracker is its coming soon and mu orders on track, so frustrating anyone received any update on a order around this time frame? 

[44Bentley44]

I think EE need to keep us updated better I was originally told 14 days then went to 3 weeks now over a month and now been told yesterday to wait at least 2 more weeks for the iPhone 14 pro max the annoying thing is I went to the apple shop in Kingston and if I ordered with them would of have it a week ago gggggrrrrrrr

[Oscar221]

It’s very irritating! I keep getting told different things aswell. If they don’t know themselves they shojmdnt be giving us false hope. I got told 28 days then 2-3 weeks and then 7-8 days. 

[44Bentley44]

Update, i rang today and now been told could be another 28 days so come on EE just tell us the truth as it is very frustrating ,first told 14 days then 21 days then 28 days and gone over that and as i said at the start now been told probably another 28 days so looking at new year so EE not your finest moment and yeah there is more important things in the world but just give us a date rather than what seems like fobbing us all off 

[Oscar221]

Yeah they may be more important things in the world but it’s ridiculous when you get told about 10 different dates it’s not fair! When clearly they don’t know themselves and most of us either paid upfront cost or most of our contract off! It’s so bad. 

[Shivasai]

Yes

[Jaays5]

I was told by EE that I will get a text within 15 minutes and the phone will be either delivered tomorrow or day after. This was last week. When I called after two days, I was told that it must be a new associate and he wouldn’t have known. Agents attending the calls on 150 would make up any story to get rid of the customer. I ordered AirPod max with my phone and specifically asked to get the AirPods ASAP and I was even charged £6.99 for their delivery only to find out after a few days that it has all been clubbed together and the AirPods will arrive with the phone. I did however got a £30 credit for the inconvenience. Customer service agents are very polite and take their time in explaining things but the information is all wrong most of the times. 

[KevinAp]

I ordered an iPhone 14 Pro Max, 128Gb Purple on Dec 6th and still got no updates nor how long is it going to take. Does anyone know how long is the wait, and if anyone ordered it this month and got it?

[Leanne_T]

Hi @KevinAp

Welcome to the EE Community. 

The current delivery guidance for that model is 'expect dispatch in more than 28 days'.

Orders are being dispatched on a first come, first serve basis and you'll receive a text with tracking details as soon as your delivery slot is confirmed.

If you'd prefer to switch to a model that is in stock, please get in touch on 150.

Thanks.

Leanne.

[Cheilasemedo26]

Hi Leanne

I received an update 2 days ago saying my order is on the way. Does that mean I’m getting it soon?

[Leanne_T]

Hi @Cheilasemedo26

DPD will contact you to arrange delivery once they have received the device. 

It may be worth checking the DPD app using the email address and postcode to check for any deliveries 🙂

Leanne.