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Inquiry Regarding Missing SIM Card and Tracking Issue

kuri1
Explorer

‎07-10-2024 01:02 PM

I placed an order for a SIM card on September 29, but I have not yet received it. When I try to track the shipment, I keep seeing the message "Your tracking timed out."

Could you please help me check whether the SIM card has been returned or lost in transit? Additionally, I would like to know if it is possible to either receive a new SIM card or get a refund.

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎07-10-2024 01:21 PM

@kuri1  sim cards are sent out second-class Royal mail so you can’t track them but you should’ve had this by now. You will need to call customer support about this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.