IPhone16 pro

Hamza40 · ‎26-07-2025

With all due respect, I ordered a phone from your company 5 days ago. I want to know if I can get what I gave you because you withdrew the money from my card and I did not receive a message from you. Thank you.

Northerner · ‎26-07-2025

Hi @Hamza40

Have you checked EE order tracker:

https://ee.co.uk/help/orders

I suggest downloading and registering on the DPD app as well as you will receive a notification from them when your delivery is due.

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Leanne_T · ‎26-07-2025

Morning @Hamza40

Thanks for coming to the community.

Which memory size and colour iPhone 16 pro did you order?

Did you receive a confirmation email once the order was placed?

Leanne.

Northerner · ‎26-07-2025

Hi @Hamza40

Have you checked EE order tracker:

https://ee.co.uk/help/orders

I suggest downloading and registering on the DPD app as well as you will receive a notification from them when your delivery is due.

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Hamza40 · ‎29-07-2025

IPhone 16 Pro Max 512GB Desert Titanium

Hamza40 · ‎29-07-2025

I don't know tracking

I have number order but I can't find tracking

Katie_B · ‎29-07-2025

Thanks so much for confirming @Hamza40.

I have checked and we have a good level of stock for this device.

I'd recommend giving us a call so our customer care team can ensure your order is progressing.

Katie