IPhone16 pro

[Hamza40]

With all due respect, I ordered a phone from your company 5 days ago. I want to know if I can get what I gave you because you withdrew the money from my card and I did not receive a message from you. Thank you.

[Leanne_T]

Morning @Hamza40 

Thanks for coming to the community. 

Which memory size and colour iPhone 16 pro did you order? 

Did you receive a confirmation email once the order was placed? 

Leanne.

[Northerner · Accepted solution]

Hi @Hamza40 

Have you checked EE order tracker:

https://ee.co.uk/help/orders

I suggest downloading and registering on the DPD app as well as you will receive a notification from them when your delivery is due.

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks 

[Hamza40]

IPhone 16 Pro Max 512GB Desert Titanium

[Hamza40]

I don't know tracking 

I have number order but I can't find tracking 

[Katie_B]

Thanks so much for confirming @Hamza40. 

I have checked and we have a good level of stock for this device. 

I'd recommend giving us a call so our customer care team can ensure your order is progressing. 

Katie