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I placed an order yesterday for a new phone was told it would be here today stil

168Monaghan
Visitor

‎24-10-2025 08:40 PM

 
0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎25-10-2025 06:34 AM

Hi @168Monaghan 

Have you checked EE order tracking: https://ee.co.uk/help/orders

You should download and register the DPD app as well.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Schockwave
EE Community Star
EE Community Star

‎25-10-2025 09:47 AM

@168Monaghan , which phone, colour storage size? One of the guides will be able to let you know whether there is a delay or not, but cannot access your account, so if you want more information, you would have to ring customer service to find out.

Also please download the DPD app and make sure that it has the same information as EE have, as as soon as your device is dispatched, you will receive notification from DPD by the evening before delivery and another one on the day of delivery with a one hour window and a PIN number you show the driver in order to receive your device.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.