I orded my iPhone 13 on Tuesday said was in stock for next day still nothing

Lion13
Investigator
Investigator

‎15-07-2022 12:25 AM

I ordered my new phone and still havnt be told when delivery is I was told it’s in stock and be delivered next day it’s now going on day 3. Can you tell me what’s happening 

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎15-07-2022 07:49 AM

@Lion13   For this information you need to call customer services, but do you have a tracking number this is not the order number that starts with XKO/XKN ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Leanne_T
EE Community Support Team

‎15-07-2022 08:28 AM

Morning @Lion13

 

Thanks for coming here 🙂

 

Which iPhone 13 model size and colour did you order? 

 

Thanks. 

 

Leanne. 

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Lion13
Investigator
Investigator
In response to Leanne_T

‎15-07-2022 10:25 AM

Hi it was just a standard 13 in white i was told it was coming next day as it was in stock and Iv heard nothing
Thanks

Sent from my iPhone
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Lion13
Investigator
Investigator
In response to Chris_B

‎15-07-2022 10:26 AM

No tracking number Iv had nothing I was told on the phone it would be coming next day

Sent from my iPhone
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Leanne_T
EE Community Support Team
In response to Lion13

‎15-07-2022 10:37 AM

Thanks @Lion13

 

In this case, please give us a call on 150 or 0800 079 8586 and the team will get this looked into for you. 

 

Leanne.

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