I haven’t received an email to confirm order but money has been taken for one of

[Lesley_W · Accepted solution]

Hi @Mandamother80 

Welcome to our community.

I'd recommend checking your junk folder to see if it's made it's way into there in error. If nothing has been sent, I'd recommend reaching out to our customer support team so they can check this for you.

Lesley

[Mandamother80]

I don’t have confirmation with a tracking number

[Chris_B]

@Mandamother80  You don’t get a tracking number with a confirmation of order these are two separate emails.  

You get a confirmation of order when you order ( check your spam folder if you have ordered) 

once a device is allocated to you you’ll receive a tracking number.