I applied for a contract phone

[Kevymc1994]

I applied for a contract phone how long does it take to find out if you can get it 

[Kevymc1994]

I applied for a contract phone how long does it take to find out if you can get it 

[Michael_D]

Hi @Kevymc1994 

Welcome to the community.

When you placed the order, did you get an order confirmation number? (please don't give the number here)

If you did, that would go to our sales team to process, and if it is accepted, you'd get an email to let you know it is on the way.

When did you place the order?

Michael

[Kevymc1994]

The number isn't working and they can't pass security for some reason

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[Michael_D]

I'm not sure what you mean @Kevymc1994. 

What number is not working?

Michael

[Kevymc1994]

The tracking number

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[Michael_D · Accepted solution]

You'd only get a tracking number once the phone has been despatched and is with DPD @Kevymc1994 .

If you have an order number and that isn't working, I'd recommend speaking to our customer service guides, who can bring up the account and check the order for you.

Michael

[Kevymc1994]

I phoned them they said I need to call to 1 off the shops with 🆔

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[Michael_D]

If they have been unable to pass through security with you when you have called, it would need you to go to the store to unblock your account. Once they have verified your ID, they'll be able to reset the account so you can speak to our team.

Michael

[Kevymc1994]

But why would I've been locked out

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