£30 taken

[lewisbrookes]

Hi, 

I have just tried to order iphone 15 256gb, the £30 has been taken but then said error and havent had any communication or email since? 

[Debbie_G · Accepted solution]

Hi @lewisbrookes.

Welcome to the community.

I know you'll be keen to get an update on this.

Have you been able to check your Junk/Spam folder for any emails from EE? 

If you haven't received any confirmation, I'd recommend getting in touch with our guides, they will be able to search for your order and get you an update.

Debbie 🙂

[lewisbrookes]

I need to find out my refrance number as I have had a email yet but I’ve made the order 

[lewisbrookes]

I haven’t had the email yet 

[Debbie_G]

Thanks for getting back to me @lewisbrookes.

If you give our team a call on 150 from an EE Mobile or 07953 966 150 from any other phone, they will be able to check this further for you.

Debbie