I PHONE 15 PRO MAX updates

Hashan88
Investigator
Investigator

‎20-10-2023 12:08 PM

Hi all I order I phone 15 pro max 256GB in September 22nd still not right update now is one months a go 

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6 REPLIES 6
Katie_B
EE Community Support Team

‎20-10-2023 01:39 PM

Hi @Hashan88. 

Sorry to hear you have not yet had an update. 

What colour did you order?

Katie

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Hashan88
Investigator
Investigator
In response to Katie_B

‎20-10-2023 02:17 PM

Silver
Sent from my iPhone
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Katie_B
EE Community Support Team
In response to Hashan88

‎20-10-2023 02:25 PM

Hi @Hashan88. 

Thanks for getting back to me. 

Is this the Natural Titanium?

If yes, the current time scale for this device is more than 28 days for delivery. 

Should you wish for an update on your order please give our customer care team a call. 

Katie

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Hashan88
Investigator
Investigator
In response to Katie_B

‎20-10-2023 02:54 PM

Thank you for your reply
But I ordered it September 22nd
Now almost one month

Sent from my iPhone
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Katie_B
EE Community Support Team
In response to Hashan88

‎20-10-2023 02:56 PM

The timescale is currently over 28 days @Hashan88. 

Our customer care team will be happy to see if there is an update for you order. 

Katie 🙂

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epicrhxdes
Established Contributor
Established Contributor
In response to Katie_B

‎20-10-2023 05:00 PM

Hi Katie,

I'm sorry but unfortunately that answer is not good enough, the timescale at the time of me ordering was expected delivery within 28 days. So unfortunately no, you're going off of what it states now but if it @Hashan88 ordered on 22nd Sep before me he would've been told within 28 days. So you're required to check this and give the customer a better update. None of the BS you read online - just own up? You don't know yourself LOL.