07-06-2025 01:46 PM
I’ve had a confirmation email with a xko order number but no other emails
thank you
Solved! See the answer below or view the solution in context.
07-06-2025 03:08 PM
Hello @Mulligan1985 ,
Welcome to the community,
If you have received the xko number, then that should indicate your order has been accepted.
Have you checked your spam/junk folder?
You will receive notification from DPD up to the evening before delivery, once your order has been dispatched and another one on the day with a one hour window. Deliveries are from Monday to Friday, not weekends.
07-06-2025 03:08 PM
Hello @Mulligan1985 ,
Welcome to the community,
If you have received the xko number, then that should indicate your order has been accepted.
Have you checked your spam/junk folder?
You will receive notification from DPD up to the evening before delivery, once your order has been dispatched and another one on the day with a one hour window. Deliveries are from Monday to Friday, not weekends.