How do I contact support and find out where my order is?

[charliehmi]

I 'upgraded' a few days ago to new aitime & handset plans, was sent a confirmation email but it didn't include a confirmation number.

I haven't received the handset yet, no idea if it's been sent yet.  How do I check the status please?

[AdamWC]

I had similar, waited in two days for it to be delivered, but twice the drivers didn't bother and went home. So no phone, £75 out of pocket and no help from EE.

Hope you have more luck than I did.

[Christopher_G]

Hi @charliehmi

Welcome to the community.

What did you order? Please include the colour and memory size where applicable and I'll check our stock levels for you.

Chris