hello on 09/09/2022 I did an earlier update. I added a new iPhone pro max gold to it. on 6.10 I called the service office to find out about my parcel. I got a message that it was delivered to the ee store on September 15th. I did not receive any notification from the ee store at the brent cross shopping Center. So I went to pick up the package but it turned out that it is not. they sent it back because 14 days have already passed since delivery. I paid for the phone and earlier updates, but no one knows where my package is. I called your team but no one helped me. in the store I was also told that the phone will be at the end of the week but unfortunately it did not happen. I would like to finally get my phone for which I paid with the new contract, but no one knows what to do next and how to help me
