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Suthers84
Explorer

‎27-05-2022 09:14 AM

Morning all, 

 

I have accepted upgrade option on 24.5.22

 

I had a call yesterday asking about my recent upgrade option. They apparently, looked on the system and stated that it will be delivered today.  I  haven't received any text update regarding delivery or prospective delivery date/time slot???

0 Helpful
3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

‎27-05-2022 11:18 AM

Hi @Suthers84,

 

Welcome to the EE Community. 🙂

 

If you download the DPD app and register your details, does it show any scheduled deliveries from EE?

 

James

0 Helpful
Suthers84
Explorer
In response to James_B

‎27-05-2022 03:45 PM

Hi James, 

 

I have tried that but nothing to display on their site in terms of correspondence etc?

 

Regards 

 

Simon 

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Katie_B
EE Community Support Team
In response to James_B

‎27-05-2022 05:58 PM

Hi @Suthers84. 

 

If nothing shows on the DPD app when entering your delivery details I would recommend giving us a call and asking our customer care team for your unique DPD tracking number. 

 

Katie 🙂

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