Friends and Family 50% Discount Code Not Working

[ViperProtocol]

I am trying to assist a friend with placing an order for a sim only deal that takes advantage of my Friends and Family discount however, the codes are not being accepted.

When attempting to place the order and add the code to the "Got a promo code?" box, I get the following error:

Coupon is not applied due to invalid coupon code provided.

I have double checked the code and confirmed it is correct.

I have tried issuing a different code but had the same issue there.

We have tried placing the order through different browsers/computers and the code is still not accepted.

On the email for the code, it specifies it can be used on 24 month handset and sim-only plans as long as there are no other discounts present.

We are attempting to place an order for a new "Full Works" Unlimited sim-only (normally £43 per month).

I have tried to email the colleague products team but have not had any response.  Please assist if possible!

[nigelbt]

No 10% discount that i can see on account, although cant view bill at moment

[Katie_B]

If the plan is eligible for Friends and Family there should be no reason why you can't apply the discount @nigelbt. 

I'd recommend giving us a call and speaking with our customer care team. 

Katie

[nigelbt]

Will do thanks, i thought code could only be used online

[ife2]

I am experiencing the same issue and the customer support team said they can not help

[Ali_A]

Hi @ife2 

If you're using it on an eligible plan, you'll need to contact the friend or family member who gave you the code and ask them if they can generate a new code for you. 

Ali

[Matt_124]

What plan are you trying to use it for?

It will depend on the tariff you are choosing. It can only apply to a non-discounted/non-promotional (full priced) tariff.

If it is SIM Only these are usually the £28 25GB Essentials, £32 Unlimited Essentials, £36 Unlimited Essentials Plus, £42 Unlimited All Rounder or £48 Full Works.

If the discount is not working on any of these tariffs then the code may be incorrect and you would need a new one.