Friends and Family 50% Discount Code Not Working

[ViperProtocol]

I am trying to assist a friend with placing an order for a sim only deal that takes advantage of my Friends and Family discount however, the codes are not being accepted.

When attempting to place the order and add the code to the "Got a promo code?" box, I get the following error:

Coupon is not applied due to invalid coupon code provided.

I have double checked the code and confirmed it is correct.

I have tried issuing a different code but had the same issue there.

We have tried placing the order through different browsers/computers and the code is still not accepted.

On the email for the code, it specifies it can be used on 24 month handset and sim-only plans as long as there are no other discounts present.

We are attempting to place an order for a new "Full Works" Unlimited sim-only (normally £43 per month).

I have tried to email the colleague products team but have not had any response.  Please assist if possible!

[nigelbt]

Can I get that info too please, pulling my hair out here with some problem, thanks

[Katie_B]

Hi @nigelbt. 

Are you staff or have you received a code from someone who works for the company?

What plan are you trying to add the discount to?

Katie

[nigelbt]

Staff (openreach) trying to upgrade phone and essentials 25 plan, not any discounted plan or phone, FandF code not being recognised on ee website

[Katie_B]

Thanks for confirming @nigelbt. 

What error are you seeing?

Katie

[nigelbt]

It just states code isnt valid when i enter in promo code box, nowhere else i can see to input? 

[Katie_B]

That's the right place to put it @nigelbt. 

Is there any other discount already applied?

Katie

[nigelbt]

Not that i am aware, have 4 phones in total, 1 with 50% duscount and the other 3 i normally use FandF 30%codes, one of these comes up automatically with 30 discount , i have recently upgraded that, other doesnt do automatically but wont take code?

[Katie_B]

Are you aware if a 10% multi-line discount shows @nigelbt? 

How long is the Flex Plan you are selecting?

Katie

[nigelbt]

Not sure of 10% dont think so. It was a 2 year contract, will have a look and get back to you in a bit, thanks

[Katie_B]

No worries @nigelbt. 

Speak soon, 

Katie