Free oppo smart watch

[Smiler79]

I bought a oppo find X5 with free smart watch ,I claimed the smart watch and sent them my IMEI number as requested and that was 3 weeks ago and I still have not received my watch or email saying it's been despatched,what can i do

[Christopher_G]

Hi Smiler79

Did you fill in the claim form on the Oppo website?

Chris

[Smiler79]

Yes i filled it in and they replied saying i would receive an email telling me when it will be despatched but i have heard nothing

[Christopher_G]

I think there is some contact information on that website, @Smiler79.

It may be worth getting in contact with them to chase it up.

Chris

[Smiler79]

I have tried ,I've emailed them on 3 occasisins but still no answer or watch ,what do I do now

[Christopher_G]

If you click on 'FAQs' at the bottom of that page, you should get a pop-up with a contact number and link to live chat, @Smiler79.

Chris

[Smiler79]

I have tried but it does not work .it just says failed to connect.ive tried it on 4 different devices but it just says same thing every time ,the link does not work

[Christopher_G]

OK, thanks @Smiler79

What about the contact number?

Chris

[Smiler79]

It tells u that u can only phone for technical problems and that for claim issues only email .which I have done several times

[Christopher_G]

I'm not sure what more you can do, apart from hang on for a response from them. The promotion is directly with the vendor, in this case Oppo.

It may be worth speaking with our Customer services team though, in case we have a separate route to speak to them internally.

Chris