Fiz um pedido de um telefone e plano mais nao recebi

[XRaySpeX]

@Gabriela822 wrote:

I placed an order for a phone and plan but haven't received it

[Linzi_H · Accepted solution]

Hi @Gabriela822 

Welcome to the Community. 

It's great to hear that you've placed an order with us for a new phone and plan. Hopefully, you received confirmation by email within 24 hours of placing your order that everything was successful. 

If you'd like to double check though, please contact us directly, and the team can let you know what stage things are at, and when you can expect this to arrive.

Linzi 

[Gabriela822]

Nao recebi a ordem do pedido ate agora e fiz ontem e descontaram o valor ja e nada.

[XRaySpeX]

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@Gabriela822 wrote:

I haven't received the order yet; I placed it yesterday and the amount has already been deducted, but nothing.

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[Gabriela822]

Preciso de ajuda pq nao recebi a ordem do pedido e ja debitou na minha
conta o valor

[XRaySpeX]

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@Gabriela822 wrote:
I need help because I haven't received the order and the amount has already been debited from my account

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[Lesley_W]

Hi @Gabriela822 

Have you be in touch with our team yet?

@Linzi_H has linked how to get in touch above.

Lesley