Failing to order

[Skizzy1]

Every time I add a new plan to my basket and choose to order, instead of taking me to "Delivery" section it takes me back to the homepage. I've tried using a different device, different network such as Wi-Fi or Mobile Data but it does the same thing. 

I'm currently in a different country for a holiday but I am trying to order it to the UK using a UK Device/Sim. Using uk email and phone number also.

Please Help.

[Leanne_T]

Hi @Skizzy1 

Welcome to the community. 

Do you have an existing EE mobile account? 

Which plan have you selected? 

Leanne 🙂

[Skizzy1]

Yes I do, and i’m trying to get the iPhone 15 Pro Max with 125gb data plan.

[Skizzy1]

I would go in to the store whilst i’m back in the UK but I have NHS Discount and that can only be redeemed online.

[Leanne_T]

Hi @Skizzy1 

You can use the perk code online, over the phone or in an EE Store. 

Is the plan already discounted? 

Are you upgrading? 

Leanne 🙂

[Skizzy1]

Last time i walked into the store the guy said “only online”. 

No the plan is not already discounted.

[Leanne_T]

Hi @Skizzy1 

Full details can be found on our Perks, Discounts & Customer Benefits | EE page. 

Are you out of contract and eligible to upgrade? 

Leanne 🙂

[Skizzy1]

This a new account on EE, so I'm out of contract for this account.

[Leanne_T]

Thanks @Skizzy1 

You can visit an EE Store and also call us on 150 and the team will be happy to help with the upgrade and perk code. 

Leanne.