FAKE IPHONE DELIVERED

Lukesav · ‎16-01-2025

EE have sent me a FAKE phone and customer care is absolutely terrible all I am getting told is nothing they can do.

Northerner · ‎16-01-2025

What do you mean fake iPhone.

What have you received.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Lukesav · ‎16-01-2025

A phone that looks like an iPhone but isn’t 1 it doesn’t turn on or charge and sounds like there is sand or something in side it

WillKirk · ‎16-01-2025

A Sandsung? Ha, sorry, had to…

Can you provide a photo of this phone so we can see it? That would be great.

XRaySpeX · ‎16-01-2025

@Lukesav : Had you ordered an iPhone or did it come just out the blue?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Lukesav · ‎16-01-2025

Ordered iPhone 16 pro

Peter_W · ‎16-01-2025

Hi again @Lukesav, welcome back to the Community.

I can see you contacted us about this back in December, and @Lesley_W sent the details for raising this with our complaints team.

If you haven't done this already, I would definitely recommend checking out the details on our code of practice.

Peter