Essentials Plus SIM Unlimited

Emilybg84 · ‎04-03-2025

I ordered a sim yesterday and got an XKO reference, it said they were doing checks and may call. Had no further confirmation or dispatch notice. Will they send a decline email if there is an issue and if so when?

Linzi_H · ‎05-03-2025

Hi @Emilybg84

Welcome to the Community.

It's fab to hear you've placed an order with us, and I know you'll be keen to see what stage things are at.

Sometimes our team will email you directly asking to get in touch, and this is often to request more information. If you don't have any further updates though, I would suggest getting in touch so our team can confirm exactly what's happening on 0800 956 6000.

Linzi 😊

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Linzi_H · ‎05-03-2025

Hi @Emilybg84

Welcome to the Community.

It's fab to hear you've placed an order with us, and I know you'll be keen to see what stage things are at.

Sometimes our team will email you directly asking to get in touch, and this is often to request more information. If you don't have any further updates though, I would suggest getting in touch so our team can confirm exactly what's happening on 0800 956 6000.

Linzi 😊