Empty package

[Sphipps]

I have ordered an iphone 14 pro

i got a delivery today that is an empty bag apart from the delivery note with the details of the iPhone 14 pro - but no phone

icannot get through to the correct place to enquire on 150

There is no info on the order tracking for my  order number

can some one help?

[Schockwave]

Hello @Sphipps ,

Welcome to the community,

Unfortunately this is not customer service, there is no account access, so you would have to contact them about this, sorry.

Did you receive notification from DPD about the delivery for today, by the way?

Here are ways to contact EE:

https://ee.co.uk/contact-ee/account-billing/mobile