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ESim Cancellation - can't get through on phone

LauraC47
Visitor

‎20-09-2025 06:22 PM

I purchased an eSim deal this morning - it seemed too good to be true and that's exactly what it was, I'd been redirected from a search engine to the ee website but the eSim (EE multi-sim) I ordered was no longer available.  Spoke to someone a short time ago and they apologised and asked me to phone another dept to cancel the order.  I've been on hold for over an hour now.  I haven't received or downloaded an eSim so not sure if the order has even been activated and not sure whether I will be charged.  Should I just stay on hold or is there any other way to cancel an order. 

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Northerner
EE Community Star
EE Community Star

‎21-09-2025 05:45 AM

Hi @LauraC47 

To cancel you'll need to speak to EE CS. Did you manage to connect.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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