Hey folks. Completed my switch to EE today, with my SIM to be sent to a different delivery address to my ‘billing/account address’ successfully. All good and completed online.
I was then in a chat later with EE about a watch - so at the start I asked the person to make sure this would go to the different delivery address too .. as per the order I’d just completed for the SIM (also re-stating NOT the billing address) if I went ahead with the order.
I was reassured that we’d confirm addresses later.
A wee while later the person gets me to pay the upfront charge for it and then says - ‘that’s all done’.
I ask to confirm the delivery address. He couldn’t tell me where it was being delivered and refused to do anything further to find out (seems weird that a sale can be processed without knowing the delivery address).
At that point I get worried and he suggests I speak to customer services. After a bit of pushing he says they’ll call me inside 30 mins.
no phone call
I call CS later on and am told that the order has been put through with delivery to my billing address.
So I ask for that to be changed to the delivery address on my SIM order, which he says he has done.
but DPD have confirmed it’s still going to my billing address.
i think im as much irked by the fact that two separate people said they’d sort out the address and didn’t, as much as anything.
but in the meantime - does anyone know how this change of address thing works with DPD?
Any chance it has been changed but just isn’t showing on DPD?
Not my best start to a new life with EE (making the switch due to a very specific mast/area location which is better for remote connections, but I could live without it (have for ten years … if I have to revert back to Vodafone))
