EE’s “Best Customer Service” Claim Is a Joke

[Bcyrex]

I am beyond disappointed with EE’s handling of my recent complaint. On 4th December, I placed an order for a tablet with a promised delivery timeframe of 14 days. Not only was this completely ignored, but EE also canceled my original order without my consent—despite explicitly promising it wouldn’t be touched.

What makes this even more frustrating is EE’s repeated claim of having the “best customer service.” Here’s what I experienced instead:

• A next-day delivery promise for an alternative color that was never fulfilled.

• Failure to apply the 20% discount I was initially offered.

• Hours spent messaging agents who contradicted themselves, failed to resolve anything, and wasted my time.

• Even their Executive Complaints Team failed to deliver a meaningful resolution, ultimately issuing a deadlock letter to pass me off.

How can EE claim to have the “best customer service” when their actions show the complete opposite? This matter is now with the Communications Ombudsman because of EE’s inability to uphold basic standards of customer care.

EE seriously needs to rethink its processes, stop misleading its customers, and start living up to its own claims.

#EEFail #CustomerServiceFail #BreachOfContract #DisappointedCustomer

[Chris_B]

@Bcyrex   Your account of what was or has been said when calling customer support means nothing that’s only your account and you can not back up that claim,  and as I said I don’t remember that ever being said. 

 As I said the deadlock is the last resort.  

You only made a request to have a contract that order was cancelled so the contract wasn’t given to you for it to be a breach of contract.   EE don’t have to accept your request for a contract.   Why it got cancelled I don’t know.  

  But any how it’s a deadlock because an agreement can not be made and you’ve not once said anything to the contrary on the OP.   and you now have to wait for that outcome.  As I said it could go in your favour. 

And no I’m not paid by EE I’m a customer just like you. 

[Bcyrex]

@Chris_B  I appreciate your engagement, but I didn’t post here looking for advice or a debate. My intention was simply to share my experience so others can be aware of the situation I faced with EE.

Thanks for your input, but I’ve already taken steps to escalate this matter, so there’s nothing further to discuss. Wishing you all the best.