EE Online Shop won't let me buy anything

[dermoB99]

Hi, I want to order something from the My Shop section of the EE website. I currently have a PAYG EE sim, and have a MyEE account. When I try to buy a phone accessory, it will display a "login" button even though I am already logged in.  If I try to log in again, I then get this error message:

"Unfortunately, we couldn't log you in, but you can still buy or upgrade".

I did some Googling and it looks like people have been getting this error for YEARS and it still hasn't been fixed. Can someone from EE please advise me on how to get round this? I just want to be able to buy something from the online shop.

[Leanne_T]

Thanks @Janie222 

What are you looking to purchase on the EE Shop? 

Does this happen with everything you select? 

Leanne.

[Janie222]

It happens with anything yes.

I’m looking to purchase an Apple Watch. I’m also looking to purchase another phone or iPad also.

Sent from my iPhone

[Leanne_T]

Thanks very much @Janie222 

In this case, please call us on 150 and the team will get this looked into for you. 

Leanne 🙂

[Janie222]

The whole point on online is to make it more convenient.

It’s fine. I’m going to try with our other provider Three.

Thanks

Sent from my iPhone

[Leanne_T]

Hi @Janie222 

The can raise a support ticket for your My EE account if needed to get this resolved for you to place an order online. 

Thanks. 

Leanne.