Dpd

Kyla3
Investigator
Investigator

I ordered the iPhone 15 pro max . Dpd have had if for over a week and I'm getting the same text message about a problem in the area.. all my contract details are on the ee website. But no phone . This is worrying 

5 REPLIES 5
Katie_B
EE Community Support Team

Good morning @Kyla3

Welcome to the community. 

Does the update provide any more information on what the problem is?

Have you been able to contact DPD?

Katie

Kyla3
Investigator
Investigator

I am in the same situation . Dpd have had my phone for almost 2 weeks now and  are saying there's a problem in my area... EE have not been in touch with me over it .  No one wants to tell me what is going on I'm getting worried as thos is a Christmas present for my daughter.  .. did u get ypur phone in the end Aaron? 

Dpd are still sending the same message , there's a delay in my area .. the package arrived at their depot on 21 November but I still haven't recieved it .. there's no tracking info .  I'm really worried this is my daughters Christmas present . EE have not even contacted me about this 

Screenshot_20231205_080138_Samsung Internet.jpg

Leanne_T
EE Community Support Team

Hi @Kyla3 

I am very sorry to hear your order has not been delivered. 

Have you spoken to our mobile guides? 

Leanne.