Do not Trade In - SCAM! Stolen phone!

[alduncstir12]

Just wanted to share my experience with EE trade in team and their partner Likewize,

I've been a customer with EE for 5+ years, and truly disappointed with their service. I upgraded my device and chose to trade in my old device, Samsung S20 FE, sent via Royal Mail Signed For Next day Delivery (1pm). It was confirmed as delivered by Royal Mail to Likewize (EE's partner who facilitate all trade ins), this was confirmed by a signature by staff at Likewize, and GPS location. Royal Mail confirmed it was delivered, however Likewize have advised they "never received it". 

Executive Complaints haven't been much help, EE have offered to apply the trade in discount and £50 credit for the reimbursement of a £500 device. Really wish I hadn't sent my device, and just kept it to sell on second hand!

Do not send your device for trade in! One quick look over the EE community, shows this has been happening for years! EE say they are "not aware" of this, which sounds to me like their aware and condoning this issue, as other customers have posted about it for 2 and a half years, all over their EE community hub, which EE staff have frequently replied to!

[Siran700]

Thanks for the advice.  Already done the full executive team complaints process and got nowhere.  


Sent from Sky Yahoo Mail for iPhone

[markuk]

Horizon was the Post Office. Royal Mail and the Post Office are completely separate companies.

[Olivia80]

Biggest scam ever! Just had this happen to me and my partner!

[Leanne_T]

Hi @Olivia80 

Thanks for coming back to the community. 

How long ago was the device posted for the trade in?  

Did you trade in more than one device?

Leanne.

[DD30]

The issue is with EE trade in department and Likewise. I have had an issue which i picked up on before I sent my phone back to Likewise. The EE trade in department I noticed had put on the wrong phone to trade in, one I had not had. This was only picked up by me on an email I had received. I hesitated sending the phone back until I was sure the error was corrected. Likewise said it was fine as as long it had the correct imei number on the returns information. The complaints department asked me to check the returns package before I sent phone back,  before I had time to do this I had a call from Ee to say that the wrong trade in package had been sent to me with the wrong imei number on.  Now if i'd I sent my phone off to Likewise and not realised this then my phone basically would not exist arriving at Likewise.