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Disappointed customer ... 4 weeks and still waiting for iPhone 15

GMawhinn
Investigator
Investigator

‎18-10-2023 10:55 AM

I pre-ordered the iPhone 15 Pro Max in store on the 17th Sept.

No updates... went into the store last Sunday to ask for an update, I was told try back next week

Went into the store again today as 1 month has passed still no update... only to be told that it could take up to 2 months .

I was never informed of the delay, no apology.  

Unacceptable customer service, considering moving provider. 

0 Helpful
13 REPLIES 13
Katie_B
EE Community Support Team
In response to GMawhinn

‎18-10-2023 05:28 PM

Hello @saiinarvadez. 

Welcome to the community. 

I am sorry to hear you have not yet received an update. 

What memory size did you go for?

Katie

0 Helpful
saiinarvadez
Contributor
Contributor
In response to Katie_B

‎18-10-2023 05:30 PM

I asked for the 256GB model.

Sent from my iPhone
0 Helpful
Katie_B
EE Community Support Team
In response to saiinarvadez

‎18-10-2023 05:33 PM - edited ‎18-10-2023 05:35 PM

Thanks for confirming @saiinarvadez. 

The delivery guidance is the same. It is available to order but to expect despatch in more than 28. 

Katie

0 Helpful
saiinarvadez
Contributor
Contributor
In response to Katie_B

‎18-10-2023 05:35 PM

Mine’s 28 days so?

0 Helpful