Delivery

[gk44]

Hi I’ve upgraded to iphone 14 pro and I received and email saying my order is on its way to me and when I try to track it says Sorry, we can't show your order details right now. Don't worry, we'll keep you updated…..

[gk44]

By 14th November **

[James_B]

Hi @gk44,

I'm sorry to hear you've received that automated email in error. You won't need to send it back until you've received your new phone.

James

[Profile closed]

I ordered my upgrade on the 30th and it said within 14 days, I know lots of people are frustrated as EE aren’t updating people and I am equally frustrated but wanted to see who has actually received their phone within the time period specified? 

[Profile closed]

When OP ordered it was the same time I ordered mine and it stated “within 14 days” are you now saying that’s not the case and we now have to wait 21days? I ordered mine on the 31st and was told within 1-2 weeks. 

[James_B]

Hi @Profile closed,

Welcome to the EE Community. 🙂

Which phone did you order?

James

[Profile closed]

iPhone 14 pro 128gb

[James_B]

Which colour @Profile closed?

James

[gk44]

Yes mine was same it was stated within 14 days. 

[Profile closed]

Deep purple 

[James_B]

Hi @Profile closed,

The delivery guidance when you placed your order was 'expect dispatch within 21 days'.

You'll receive a text message with tracking information as soon as your delivery slot is confirmed.

James