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Delivery.

Lumpa7198
Contributor
Contributor

on ‎18-12-2023 12:40 PM

I've taken the day off today because I was told on Saturday that my new phone will be delivered on Monday. When I check the tracker it just says awaiting confirmation. Obviously I've wasted a precious day off. Is there anyway of finding out for certain when I will get my phone?

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

on ‎18-12-2023 01:54 PM

@Lumpa7198  You’ll have to call as speak with customer services about this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Christopher_G
EE Community Support Team

on ‎18-12-2023 02:00 PM

Hi @Lumpa7198 

DPD will be in touch with you when the phone is ready to be delivered. Which phone did you order? I'll check our delivery estimates for you.

Chris

Lumpa7198
Contributor
Contributor
In response to Christopher_G

on ‎18-12-2023 02:07 PM

Hi, it was the Pixel pro 8 256gb. I understand waiting for the DPD message. It's just that after an hour and a half on the phone to EE Saturday i was told I would be getting the phone Monday.  The whole upgrading thing has been a nightmare, dragging on since the 5th November.. Anyway, appreciate you getting back to me.

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Lumpa7198
Contributor
Contributor
In response to Chris_B

on ‎18-12-2023 02:09 PM

Yeah, will probably have to do that.

Thank you.

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